Your Online Hair Loss And Scalp Health Consultation


As a branch of dermatology, trichology deals with the scientific study of the health of hair and the scalp


Our online hair loss consultations are led by our professional team of trichologists, to give you the science backed answers needed for your hair loss and scalp anxieties.


And whilst trichology science is the foundation of our diagnosis, our service is led by compassion, delivered by a team that is dedicated to helping you on your journey to scalp health and hair loss recovery.

Your Consultation Journey

Our online hair loss and scalp health consultations have been designed to give you the answers you’re looking for from the comfort of your own home. They’re intended to fit into your schedule and lifestyle, but without sacrificing on quality or care and without the waiting lists.

To give you an idea of how we’re able to get you the results you’re looking for without meeting in person, we’ve detailed the steps you’ll take in your consultation pathway below.

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    Step 1. Select your preferred date and time using our booking system.

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    Step 2. Secure your booking through our trusted payment site. Our cancellation policy is 48 hours for refunds.

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    Step 3. Receive your welcome email which introduces your Root Cause Clinical trichologist practitioner and a link to your pre-consultation survey which captures timelines, symptoms, medical history, and medications, as well as photos of the affected areas. We need at least 48 hours to review your survey.

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    Step 4. In the comfort of your room attend your online consultation with a qualified trichologist using the private video link​, the consultation lasts up to 45 minutes and offers a likely diagnosis.

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    Step 5. Receive your report e-mailed within 48 hours (excluding weekends and bank holidays). ​

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    Step 6. Let us know if we delivered our service to your satisfaction, using the independent Trustpilot review platform.

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    Step 7. Receive our monthly e-Journal which provides valuable insights and events inside the world of hair loss and scalp health.

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    Step 8. Keep in touch and let us know how your condition has changed, book your follow-up consultation if relevant.

Want to speak to a member of our team before you book??

We will call you back as soon as we can - simply email your name, telephone number and preferred times to speak to us using

What to Expect From Your Consultation

Your safe and secure online consultation provides you with the likely diagnosis causing your hair loss and scalp condition, giving you facts, knowledge and clarity. This diagnosis allows us to discuss a treatment plan that covers three areas - self-care, clinical care and medical care - where appropriate.

Self-care covers cosmetic care such as products, hair/scalp maintenance and supplements.

Clinical care covers specific treatments that can be delivered to your address or delivered in clinic.

Medical care covers referrals to our unique specialist healthcare network who can personalise your prescribed treatment.

We will save you time and money by navigating you across these areas, and as a neutral and professional advisor we always provide options of different brands. We can recommend a follow-on consultation, and/ or a genetic testing consultation for specific hair loss conditions which provides us with valuable data that allows for more effective tailored treatments.

The root cause for many hair loss and scalp health conditions can be hormonal imbalances, auto-immune conditions and/ or blood deficiencies. Some example conditions include:

Telogen effluvium – Excessive hair shedding​

Androgenic alopecia – Male/Female pattern hair loss

Alopecia areata - Patchy hair loss​

Seborrheic dermatitis – Commonly known as scalp dandruff

The latest evidence suggests that around a third of women experience hormonal hair loss at some time in their life, rising to two-thirds post-menopause. Hair loss occurs in around 45% of men in their forties, rising to 70% for over sixties. Over 4% of the population will develop scalp psoriasis in their life-time, and a higher percentage for general scalp conditions.

Many of these conditions can be triggered by things such as menopause, POI, PCOS, cancer treatments, dihydrotestosterone (DHT), genetics, malnutrition, mental health anxieties and infections.

Continue your journey with us

Many issues do not require further intervention or professional support. However, where there is a recommendation or prognosis, and if you would like to continue your journey with us, our trichologists can offer additional services, as well as referring you to our wider network of qualified experts and practitioners who can work with you ion your hair and scalp health journey. This can include:

Genetic testing​
Low level laser therapy​
Platelet-rich plasma (PRP)​
Hair transplant surgery​
Micro-needling scalp treatment​
Blood reports

Pharmaceutical products​
Nutritional advice​
Mental welfare​
Semi-permanent make-up​
Wigs or extensions​
Hormonal treatment

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Prognosis is forecasting the outcome of a condition based on facts. That may include a response to treatment.

Our consultation guarantee

We have a clearly outlined Root Cause Clinical standard for all our trichologists.

We know that hair loss can leave you feeling out of control. The aim of our online consultations is to put the choice back in your hands. Our trichologists are independent advisors who will be transparent at all times – if there are any recommendations to a product or service where there is a direct commercial arrangement, we will be upfront and always ensure you have choices.

Book your online trichology consultation today to get started!

For those trichologists working with under 18s they will have a disclosure check or equivalent (please contact to book a hair loss consultation for under 18s, we prefer a nominated adult to also attend).​