Your Hair Loss and Scalp Health Consultation


As a branch of dermatology, trichology deals with the scientific study of the health of hair and the scalp.


Our hair loss consultations are led by our professional team of trichologists, to give you the science backed answers needed for your hair loss and scalp anxieties.


And whilst trichology science is the foundation of our diagnosis, our service is led by compassion, delivered by a team that is dedicated to helping you on your journey to scalp health and hair loss recovery.

Your Consultation Journey

Our 1-hour hair thinning and scalp health consultation has been designed to give you the answers to your questions you are looking for either with in our network of clinics near you or from the comfort of your own home by video call.

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    Step 1. Select your preferred date and time using our booking system.

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    Step 2. Secure your booking through our trusted payment site. Our cancellation policy is 48 hours for refunds.

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    Step 3. Receive your welcome email which introduces your Root Cause Clinical trichologist practitioner and a link to your pre-consultation survey which captures timelines, symptoms, medical history, and medications, as well as photos of the affected areas. We need at least 48 hours to review your survey.

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    Step 4. Attend your consultation with your registered trichologist either in-clinic or by secure video call – your consultation will last up to 1 hour and you will receive a comprehensive written report to outline your consultation diagnosis and treatment pathway allowing you to begin your hair and scalp health journey.

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    Step 5. Receive your report e-mailed within 48 hours (excluding weekends and bank holidays). ​

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    Step 6. Let us know if we delivered our service to your satisfaction, using the independent Trustpilot review platform.

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    Step 7. Receive our monthly e-Journal which provides valuable insights and events inside the world of hair loss and scalp health.

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    Step 8. Keep in touch and let us know how your condition has changed, book your follow-up consultation if relevant.

Want to speak to a member of our team before you book?

One of our Trichologists can give you a quick call to answer any questions you will have and assist with your enquiry.

If there's a time that suits you best for us to call, let us know in the contact form and we will be as close to that time as possible.

First of all we like to discuss a little bit of back ground on what has been concerning you with regards to your hair or scalp, just to make sure we are the the right specialists for you to consider having a consultation with.

Then we will quickly take you through the consultation process and how we work.

At the end of the call - if you decide you'd like to book an appointment then you can use our super quick booking calendar and choose the dates and times to suit you

We look forward to speaking with you soon.

What to Expect From Your Consultation

Your consultation provides you with the likely diagnosis causing your hair loss and scalp condition, giving you facts, knowledge and clarity. This diagnosis allows us to discuss a treatment plan that covers three areas - self-care, clinical care and medical care - where appropriate.

Self-care covers cosmetic care such as products, hair/scalp maintenance and supplements.

Clinical care covers specific treatments that can be delivered to your address or delivered in clinic.

Medical care covers referrals to our unique specialist healthcare network who can personalise your prescribed treatment.

We will save you time and money by navigating you across these areas, and as a neutral and professional advisor we always provide options of different brands. We can recommend a follow-on consultation, and/ or a genetic testing consultation for specific hair loss conditions which provides us with valuable data that allows for more effective tailored treatments.

The root cause for many hair loss and scalp health conditions can be hormonal imbalances, auto-immune conditions and/ or blood deficiencies. Some example conditions include:

Telogen effluvium – Excessive hair shedding​

Androgenic alopecia – Male/Female pattern hair loss

Alopecia areata - Patchy hair loss​

Seborrheic dermatitis – Commonly known as scalp dandruff

The latest evidence suggests that around a third of women experience hormonal hair loss at some time in their life, rising to two-thirds post-menopause. Hair loss occurs in around 45% of men in their forties, rising to 70% for over sixties. Over 4% of the population will develop scalp psoriasis in their life-time, and a higher percentage for general scalp conditions.

Many of these conditions can be triggered by things such as menopause, POI, PCOS, cancer treatments, dihydrotestosterone (DHT), genetics, malnutrition, mental health anxieties and infections.

Continue your journey with us

Many issues do not require further intervention or professional support. However, where there is a recommendation or prognosis, and if you would like to continue your journey with us, our trichologists can offer additional services, as well as referring you to our wider network of qualified experts and practitioners who can work with you ion your hair and scalp health journey. This can include:

Genetic testing​
Low level laser therapy​
Platelet-rich plasma (PRP)​
Hair transplant surgery​
Micro-needling scalp treatment​
Blood reports

Pharmaceutical products​
Nutritional advice​
Mental welfare​
Semi-permanent make-up​
Wigs or extensions​
Hormonal treatment

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Prognosis is forecasting the outcome of a condition based on facts. That may include a response to treatment.

Our consultation guarantee

We have a clearly outlined Root Cause Clinical standard for all our trichologists.

We know that hair loss can leave you feeling out of control. The aim of our online consultations is to put the choice back in your hands. Our trichologists are independent advisors who will be transparent at all times – if there are any recommendations to a product or service where there is a direct commercial arrangement, we will be upfront and always ensure you have choices.

Book your trichology consultation today to get started!

For those trichologists working with under 18s they will have a disclosure check or equivalent (please contact to book a hair loss consultation for under 18s, we prefer a nominated adult to also attend).​